Dashboard and Metrics

The Sofi Application on the ServiceNow instance includes a Sofi Dashboard that contains a number of standard gauges of metrics that Sofi provides. The standard gauges are defined below.

NameDescription
Inc Classified by Sofi vs ManualA time series of the number of incidents where Sofi Intelligent Prediction Classifier was applied.
18541854
NameDescription
Inc Classifier UsageA breakdown of how the configured prediction fields were set (or completed).

Auto Assigned - Sofi automatically set the field values.
Form Suggestion -The field was set as a result of the operator selecting to apply the prediction.
Manually Applied (form not displayed) - the operator manually set the field value (without viewing the Sofi predictions)
Manually Applied - the operator manually set the field value
Modified (suggestion) - Upon selecting one of the Sofi predictions, the operator changed one or more of the predicted fields.
Modified (auto suggestion) - Upon Sofi automatically setting the field values, the operator changed one or more of the predicted fields.
889889
NameDescription
Incidents with single assignment groupThe number of incidents where there was only a single assignment group.
914914
NameDescription
Knowledge UsageThe number of knowledge articles either viewed or used (attached to a record) using the Sofi Intelligent Search results.
920920
NameDescription
Sofi Top UsersA pivot table showing Sofi Prediction Classifier usage by Operator (User).
887887