The Sofi Application on the ServiceNow instance includes a Sofi Dashboard that contains a number of standard gauges of metrics that Sofi provides. The standard gauges are defined below.
|Inc Classified by Sofi vs Manual||A time series of the number of incidents where Sofi Intelligent Prediction Classifier was applied.|
|Inc Classifier Usage||A breakdown of how the configured prediction fields were set (or completed).|
Auto Assigned - Sofi automatically set the field values.
Form Suggestion -The field was set as a result of the operator selecting to apply the prediction.
Manually Applied (form not displayed) - the operator manually set the field value (without viewing the Sofi predictions)
Manually Applied - the operator manually set the field value
Modified (suggestion) - Upon selecting one of the Sofi predictions, the operator changed one or more of the predicted fields.
Modified (auto suggestion) - Upon Sofi automatically setting the field values, the operator changed one or more of the predicted fields.
|Incidents with single assignment group||The number of incidents where there was only a single assignment group.|
|Knowledge Usage||The number of knowledge articles either viewed or used (attached to a record) using the Sofi Intelligent Search results.|
|Sofi Top Users||A pivot table showing Sofi Prediction Classifier usage by Operator (User).|
Updated over 4 years ago