Sofi Properties
To change the property settings navigate to Sofi > Setup > Properties
Backend Properties
| Property | Purpose | Notes |
|---|---|---|
| Base URL REST Interface | The base URL of the Sofi AI REST interface | Please do not change unless advised by Servicely team |
| HTTP Timeout | Defines the HTTP timeout (in milliseconds) to use for interactive calls to the Sofi AI Platform. ServiceNow does not support true asynchronous requests, so if there are communications or other issues between ServiceNow and the Sofi AI platform we should fail as quickly as possible to ensure the system stays responsive | Please do not change unless advised by Servicely team |
Service Agent Assistant Properties
| Property | Purpose |
|---|---|
| Use stored display value | If the display values of the classification fields were included in the original data, use those values to set the display values on the forms. This option will save a number of round trips for the display value at the risk of becoming out of sync with the actual display values. |
| Use Preprocessor | Enables the pre-processing of data before being exported. Note that this generates a significant amount of load if you have a lot of data and a lot of pre processors configured. |
Avatar Properties
| Property | Purpose |
|---|---|
| Use Custom User Avatar | Enables Custom User Avatars |
| Default User Avatar | Relative link to an image stored in ServiceNow (e.g. custom_user_avatar.png) By default Sofi uses the User Avatar of ServiceNow. If the Avatar cannot be found the Default User Avatar will be used. |
Virtual Agent Properties
| Property | Purpose |
|---|---|
| Welcome Message | The Welcome message can be customised to address the user by his name. These replacement tag can be used: {{first_name}} {{last_name}} {{name}} |
| Message if Search does not return any results | Your search did not return any result |
| Maximal Number of search result | The maximal number of search result rendered in the User Interface |
Intelligent Search Knowledge Properties
| Property | Purpose |
|---|---|
| Link URL | Link address of any knowledge base article. The page to render the KB article can be replaced. Replacement tag ID represents the SNOW SYS-ID |
| Link Target Attribute | HTML Attribute |
| Link Specifications | HTML Attributes Article opens in popup window, based on the HTML attributes. To open the Knowledge Article in a new tab instead leave this field blank |
Intelligent Search Service Catalogue Properties
| Link URL | Link address of any service catalog items. The page to render the service catalog item can be replaced. Replacement tag ID represents the SNOW SYS-ID |
| Link Target Attribute | HTML Attribute |
| Link Specifications | HTML Attributes Catalog Item opens in popup window, based on the HTML attributes. To open the Catalog Item in a new tab instead leave this field blank |
Link Target Attribute
Updated almost 5 years ago